Customer Adoption & Enablement Lead

Ifs1; Staines-upon-Thames; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Ifs1 in the United Kingdom is seeking a proactive customer success professional with 2+ years' experience in B2B SaaS, onboarding, and implementation. You will collaborate with cross-functional teams to guide customers, drive adoption, and resolve issues in a fast-moving environment.

The role offers hybrid work options and an inclusive culture focused on partnership, data-driven updates, and delivering measurable value to customers and stakeholders.

Qualifications

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, or related customer-facing role.
• Strong organisation and follow-through with multiple stakeholders.
• Clear written and verbal communication; ability to facilitate working sessions with customers.

Skills

B2B SaaS

Customer success

Onboarding

Implementation

Project coordination

Communication

Data interpretation

Excel

Cross-functional work

Education

Relevant degree or certification

Tools

Excel

Job description

Ifs1 in the United Kingdom is seeking a proactive customer success professional with 2+ years' experience in B2B SaaS, onboarding, and implementation. You will collaborate with cross-functional teams to guide customers, drive adoption, and resolve issues in a fast-moving environment.

The role offers hybrid work options and an inclusive culture focused on partnership, data-driven updates, and delivering measurable value to customers and stakeholders.