Onboarding & Adoption Lead — Customer Success

Talent Octopusventures; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Brightmine is seeking an Onboarding Customer Success Manager in London to guide new and existing customers through product implementations and ensure a smooth transition to ongoing account management.

Reporting to the Customer Success & Delivery leadership, you will deliver tailored onboarding, run training sessions, align customer needs with Brightmine’s data job matching taxonomy, and partner with Sales and Growth to drive adoption.

Qualifications

• Experience delivering world-class customer service and training to customers or internal teams.
• Strong listening, interpersonal skills and commercial acumen.
• Ability to manage time effectively and build stakeholder relationships.
• Autonomous and proactive, able to work in an agile environment.

Responsibilities

• Deliver onboarding and implement customer success strategy for the US reward product.
• Deliver online and in-person training to drive product adoption with data-focused insights.
• Match customer role information to Brightmine's data job matching taxonomy.
• Provide regular updates to leadership on account status, plans and next steps.
• Execute data-driven outreach to increase engagement and timely touchpoints.
• Troubleshoot with customers and manage helpdesk inquiries.
• Maintain accurate records of customer engagements.
• Provide insights on customer trends to support product development.
• Develop and maintain clear account plans aligned with customer needs.

Skills

Customer service

Training delivery

Relationship management

Time management

Agile

Tools

Excel

Job description

Brightmine is seeking an Onboarding Customer Success Manager in London to guide new and existing customers through product implementations and ensure a smooth transition to ongoing account management.

Reporting to the Customer Success & Delivery leadership, you will deliver tailored onboarding, run training sessions, align customer needs with Brightmine’s data job matching taxonomy, and partner with Sales and Growth to drive adoption.