Onboarding & Adoption Specialist

Alphasense; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

AlphaSense in London is seeking a Customer Success Associate to help clients get value from the platform through onboarding, training, and ongoing engagement. You will guide new users through onboarding and surface early signs of low usage to trigger action.

You will work with Account Managers, support teams, and product partners to improve the client journey, with a focus on adoption, retention, and expanding platform usage across industries.

Qualifications

• 1+ years of experience in high-volume outreach or user support.
• Ability to explain complex issues in simple terms.
• Strong rapport-building and clear communication.

Responsibilities

• Onboarding and Adoption: run 1:1 onboarding sessions for new users.
• Warm outreach and engagement to boost activity and adoption.
• Support client sessions across industries, with proactive follow-ups.
• Monitor and improve customer health with tailored training and tips.
• Assist sales with product overview sessions and demos when needed.
• Share client insights with success, sales, and product teams.
• Capture user feedback and surface improvement opportunities.

Skills

Outreach experience

Customer support

Client-facing

Communication

Job description

AlphaSense in London is seeking a Customer Success Associate to help clients get value from the platform through onboarding, training, and ongoing engagement. You will guide new users through onboarding and surface early signs of low usage to trigger action.

You will work with Account Managers, support teams, and product partners to improve the client journey, with a focus on adoption, retention, and expanding platform usage across industries.