On-Site Workplace Concierge & Facilities Support

jll; England; On-site; GBP 12,000 - 18,000; Part time

Job summary

JLL is hiring a part-time Workplace Support Assistant to join our facilities team in Hertfordshire, on-site. This 30-hour role from Monday to Friday, 9am–3pm, supports mail, reception, coffee/restocking, and room bookings to ensure seamless service delivery.

You will help with visitor management, meeting room setup, AV support, housekeeping, and general office operations, while upholding high standards of customer service and safety.

Qualifications

• Experience in luxury hotel customer service or reception is preferred.
• Excellent communication and organisational skills.
• Proficient in MS Office and basic office equipment.

Responsibilities

• Greet visitors and manage contractors on site, issuing access passes.
• Assist with meeting room bookings and AV equipment setup.
• Support mail, deliveries, and basic office services daily.
• Restock supplies, maintain cleanliness, and report hazards.
• Provide on-site point of contact for clients and guests.

Skills

5-star customer service

Microsoft Office

communication skills

attention to detail

time management

calm under pressure

Tools

Room Booking systems (NFS)

Condeco

EMS

FM Facts

Delphi

Data craft

Job description

JLL is hiring a part-time Workplace Support Assistant to join our facilities team in Hertfordshire, on-site. This 30-hour role from Monday to Friday, 9am–3pm, supports mail, reception, coffee/restocking, and room bookings to ensure seamless service delivery.

You will help with visitor management, meeting room setup, AV support, housekeeping, and general office operations, while upholding high standards of customer service and safety.