On-site Workplace Support Specialist

Jones Lang LaSalle Incorporated; England; Remote; GBP 20,000 - 26,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Support Assistant for an on-site role in Hertfordshire. The position involves front-desk duties, mail handling, room bookings, guest access, basic IT and office equipment support, and close collaboration with the FM team to ensure smooth service delivery.

The role emphasizes high standards of security awareness, practical problem solving, and strong customer service in a luxury hotel—style environment.

Qualifications

• 5-star customer service skills, creating experiences that go beyond the expected.
• Proficient computer skills in Microsoft Office programs such as Excel, and Word.
• Excellent communication skills, a proactive approach to work and highly attention to detail.
• Excellent organisational and time-management skills.
• Experience in complaint handling.
• Ability to multitask and adapt to changing priorities.

Responsibilities

• Visitor/contractors management and sign-in on site.
• Assist with meeting room setups and equipment.
• Mail services and daily post delivery/outsourcing using Click & Drop.
• Restock consumables and stationery; maintain kitchen areas.
• Monitor cleaning/hazard issues and report to reception.
• Provide on-site guidance and support for events and ad-hoc requests.

Skills

Customer service

Communication

Office software

Attention to detail

Time management

Complaint handling

Tools

NFS

Condeco

EMS

FM Facts

Delphi

DataCraft

Job description

Jones Lang LaSalle Incorporated is seeking a Workplace Support Assistant for an on-site role in Hertfordshire. The position involves front-desk duties, mail handling, room bookings, guest access, basic IT and office equipment support, and close collaboration with the FM team to ensure smooth service delivery.

The role emphasizes high standards of security awareness, practical problem solving, and strong customer service in a luxury hotel—style environment.