On-Site Workplace Support Specialist (Part-Time 30h)

Jones Lang LaSalle Incorporated; St Albans; On-site; GBP 18,000 - 24,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a proactive Workplace Support Assistant to help maintain seamless service delivery across our Hertfordshire office. You will handle mail, reception, refreshments, meeting room setup, and general office duties, acting as the on-site client liaison and supporting the facilities management team.

The role emphasizes customer service, attention to detail, and the ability to multi-task in a busy environment.

Qualifications

• Customer service mindset with a proactive approach.
• Strong Microsoft Office skills and ability to document details clearly.
• Excellent verbal and written communication in a receptionist/concierge context.
• Good organisational and time-management capabilities.
• Experience handling complaints and maintaining service quality.

Responsibilities

• Visitor/contractors management and sign-in on site.
• Activate access passes and coordinate with security.
• Assist with meeting room setup and catering arrangements.
• Support mail, deliveries, and room bookings.
• Restock office supplies and maintain hygiene/cleanliness.
• Maintain records per HSE, Security & Quality procedures.

Skills

Customer service excellence

Microsoft Office (Excel, Word)

Communication skills

Organisational skills

Attention to detail

Multitask under pressure

Luxury hospitality experience

Tools

NFS

Condeco

EMS

FM Facts

Delphi

DataCraft

Job description

Jones Lang LaSalle (JLL) is seeking a proactive Workplace Support Assistant to help maintain seamless service delivery across our Hertfordshire office. You will handle mail, reception, refreshments, meeting room setup, and general office duties, acting as the on-site client liaison and supporting the facilities management team.

The role emphasizes customer service, attention to detail, and the ability to multi-task in a busy environment.