On-Site Verification & Fraud Assurance Officer – Southern

Government Recruitment Service; Reading; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service is hiring a Verification Assurance Officer (VAO) in Reading to join a new frontline fraud prevention team. The role focuses on interviewing claimants, verifying documents, and collaborating with Jobcentre colleagues to strengthen fraud controls and prevent fraudulent activity from entering the welfare system.

The VAO will conduct evidence interviews, coordinate with the Enhanced Review Team, and provide MI findings to analysts.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Frequent travel between sites may be required depending on business needs.

Job description

Government Recruitment Service is hiring a Verification Assurance Officer (VAO) in Reading to join a new frontline fraud prevention team. The role focuses on interviewing claimants, verifying documents, and collaborating with Jobcentre colleagues to strengthen fraud controls and prevent fraudulent activity from entering the welfare system.

The VAO will conduct evidence interviews, coordinate with the Enhanced Review Team, and provide MI findings to analysts.