Customer Service Advisor | Telecom Care Pro + Commission

Telecom Acquisitions Limited; Horsham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive base salary and commission

25 days holiday increasing up to 30

Birthday leave

50% off broadband after probation

Free broadband after 2 years

Local discounts in Horsham

Salary sacrifice pension scheme

Aviva Smart Health

Death in service

Regular team socials and recognition

Job summary

Telecom Acquisitions Limited in Horsham is seeking a Customer Service Advisor to be the first point of contact for customers, delivering friendly, solution-focused support for billing queries, technical issues, and general questions.

You will work in a busy environment, logging interactions in our CRM, collaborating with internal teams, and contributing to service improvements while earning a competitive base salary with commission.

Qualifications

• Previous experience in a customer service or contact centre environment.
• Ability to handle billing queries and explain charges clearly.
• Tech-savvy and comfortable navigating multiple systems.

Responsibilities

• Handling inbound calls from customers with professionalism and empathy.
• Resolving billing queries and explaining charges clearly and accurately.
• Managing overflow calls from 1st line technical support, ensuring no customer is left waiting.
• Responding to general enquiries about services, packages, and account details.
• Handling complaints with tact and urgency, aiming for first-contact resolution.
• Logging all interactions in our CRM system with precision and detail.
• Collaborating with internal teams to elevate and resolve complex issues.
• Contributing to service improvement by sharing customer feedback and insights.

Job description

Telecom Acquisitions Limited in Horsham is seeking a Customer Service Advisor to be the first point of contact for customers, delivering friendly, solution-focused support for billing queries, technical issues, and general questions.

You will work in a busy environment, logging interactions in our CRM, collaborating with internal teams, and contributing to service improvements while earning a competitive base salary with commission.