Billing Assurance Coordinator

toob; Portsmouth; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

25 days annual leave + Bank Holidays

Group critical illness cover

Development and career opportunities

Positive, collaborative working环境

Job summary

toob is seeking a Billing Assurance Coordinator in the United Kingdom, hybrid role focused on accurate billing, discrepancy investigation, and process improvements to bolster customer outcomes.

You will collaborate with Finance, IT, Sales and Customer Service to resolve billing issues and drive improvements across the billing lifecycle.

Qualifications

• Experience in billing, finance administration, customer accounts, revenue assurance.
• Invoicing, adjustments, credits, refunds and account management understanding.
• Experience resolving billing discrepancies and customer issues.
• Strong numerical, analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Professional communication and customer service skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience in high-volume billing environments (telecommunications/utilities) preferred.

Responsibilities

• Monitor billing activity and investigate errors and discrepancies.
• Audit customer accounts and billing processes for accuracy.
• Investigate and resolve billing queries, disputes, overcharges and undercharges.
• Process billing adjustments, credits, refunds, and corrections.
• Handle billing-related complaints with fair, timely resolutions.
• Explain billing calculations clearly to customers and stakeholders.
• Collaborate across Finance, IT, Sales, Customer Service and Collections.
• Support system changes and continuous improvement initiatives affecting billing.
• Produce reports and analyze billing accuracy, trends, and outcomes.
• Maintain accurate records and ensure policy compliance.

Skills

Billing knowledge

Finance administration

Customer accounts management

Revenue assurance

Numerical analytical

Attention to detail

Communication

Problem-solving

Job description

Billing Assurance Coordinator | Hybrid Working

Due to the continued success of our business, we’re looking for a Billing Assurance Coordinator to join our team.

You’ll play a key role in ensuring our customers are billed accurately and consistently, investigating discrepancies and supporting improvements to our billing processes and controls.

Working closely with Finance, Collections, Customer Service, IT and Sales, you’ll investigate billing queries, overcharges and undercharges, resolve complaints and identify the root causes of billing issues.

If you’re analytical, detail-focused and enjoy solving problems while delivering great customer outcomes, we’d love to hear from you!

What you'll be doing

• Monitor billing activity and investigate billing errors, anomalies and discrepancies.
• Audit customer accounts and billing processes to ensure accuracy and integrity.
• Investigate and resolve billing queries, invoice disputes, overcharges and undercharges.
• Process billing adjustments, credits, refunds and account corrections.
• Take ownership of billing-related complaints, providing fair and timely resolutions.
• Clearly explain billing calculations, charges and adjustments to customers and stakeholders.
• Work collaboratively across Finance, IT, Sales, Customer Service and Collections to resolve issues.
• Support system changes, projects and continuous improvement initiatives affecting billing.
• Produce reports and analyse billing accuracy, trends, exceptions and complaint outcomes.
• Maintain accurate records and ensure compliance with company policies and requirements.

What you'll bring

• Experience in billing, finance administration, customer accounts, revenue assurance or a similar role.
• Good understanding of invoicing, account adjustments, credits, refunds and customer account management.
• Experience investigating and resolving billing discrepancies and customer account issues.
• Strong numerical, analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong customer focus and experience handling queries and complaints professionally.
• Excellent written and verbal communication skills, with the ability to explain complex billing information clearly.
• Strong organisation skills and the ability to manage competing priorities in a fast-paced environment.
• Experience producing reports and analysing performance data.
• Experience within telecommunications, utilities, subscription services or another high-volume billing environment is desirable.

What we offer

• Positive, collaborative and supportive working environment
• Annual bonus
• Group critical illness cover
• Development and career opportunities
• 25 days annual leave + Bank Holidays

If you’re looking for a role where you can use your analytical skills to make a real difference to customer experience and business performance, we’d love to hear from you!