On-Site Service Desk Analyst (Windows & Microsoft 365)

Sellick Partnership; City Of London; On-site; GBP 48,000 - 63,000; Full time

Job summary

Sellick Partnership is recruiting an experienced Service Desk Analyst for an interim London-based role. You will join a busy IT support team, handling incidents, providing technical assistance across Windows, Office 365, AD, and endpoint management, and ensuring timely resolution.

This on-site contract begins with an initial 3 months (likely extending to 6), paying 300 per day inside IR35 via umbrella. You may mentor junior analysts and contribute to service improvements while delivering

Qualifications

• Experience in a busy IT service desk or IT support environment.
• Strong troubleshooting across Windows 10/11 and Microsoft 365.
• Experience administrating Active Directory and Microsoft Entra ID.
• Familiarity with ITIL-aligned support processes.
• Excellent customer service and stakeholder management skills.

Responsibilities

• Provide technical support across hardware, software and Microsoft technologies.
• Manage incidents and service tickets through to resolution within SLA.
• Troubleshoot and resolve complex issues in desktop, apps and MS 365 environments.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive and SharePoint.
• Administer user accounts, groups and permissions in AD and Entra ID.
• Support endpoint management through Microsoft Intune.
• Install, configure and support applications, devices, and peripherals.
• Provide remote support and endpoint troubleshooting as needed.
• Serve as escalation point for complex incidents and maintain knowledge articles.

Skills

Windows 10/11

Microsoft 365

Active Directory

Microsoft Entra ID

Intune / Endpoint management

Remote support

Incident management

Customer service

ITIL mindset

Clear communication

Tools

ServiceNow

Halo ITSM

Job description

Sellick Partnership is recruiting an experienced Service Desk Analyst for an interim London-based role. You will join a busy IT support team, handling incidents, providing technical assistance across Windows, Office 365, AD, and endpoint management, and ensuring timely resolution.

This on-site contract begins with an initial 3 months (likely extending to 6), paying 300 per day inside IR35 via umbrella. You may mentor junior analysts and contribute to service improvements while delivering