IT Support Analyst — Remote/On‑Site Tech Support

Sellick Partnership; South Oxfordshire; On-site; GBP 28,000 - 34,000; Full time

Job summary

Sellick Partnership is recruiting an IT Support Analyst on an interim basis for an Oxfordshire organisation. This hands-on role provides first and second-line support, working with users to resolve incidents rapidly and effectively.

You will take ownership from initial assessment to resolution, support desktops, mobiles, peripherals, and remote working environments, and liaise with third-party suppliers as needed. A strong customer-focused approach is essential.

Qualifications

• Experience providing first and second‑line IT support in a corporate environment.
• Strong knowledge of Microsoft operating systems.
• Experience supporting desktops, laptops, remote working, telephony, AV equipment and business applications.
• Ability to troubleshoot independently and explain technical information to non‑technical users.
• Experience working with third‑party IT suppliers.
• Strong customer-service skills and ability to manage priorities under pressure.

Responsibilities

• Providing first and second‑line technical support to users across the organisation
• Diagnosing, troubleshooting and resolving incidents within agreed service levels
• Supporting desktops, laptops, tablets, operating systems, applications and peripherals
• Providing technical support across networking, telephony, AV systems and remote working environments
• Taking ownership of support issues and keeping users informed through to resolution
• Deploying and supporting IT hardware, devices and associated peripherals
• Working with third‑party suppliers and internal teams to resolve more complex technical issues
• Providing clear technical advice and support to non‑technical users
• Supporting IT service continuity processes and wider IT projects where required
• Identifying recurring issues and opportunities to improve the user experience and IT service

Skills

First line support

Second line support

Windows OS

Troubleshooting

Customer service

Remote support

Communication

Tools

VoIP

Job description

Sellick Partnership is recruiting an IT Support Analyst on an interim basis for an Oxfordshire organisation. This hands-on role provides first and second-line support, working with users to resolve incidents rapidly and effectively.

You will take ownership from initial assessment to resolution, support desktops, mobiles, peripherals, and remote working environments, and liaise with third-party suppliers as needed. A strong customer-focused approach is essential.