On-Site Service Desk Analyst: Windows, 365 & AD

Sellick Partnership; Greater London; On-site; GBP 48,000 - 63,000; Full time

Job summary

Sellick Partnership is recruiting a Service Desk Analyst for an interim, on-site role in London. The successful candidate will deliver high-quality IT support to users, resolve incidents to resolution within agreed SLAs, and act as escalation point for complex issues.

The role includes mentoring junior analysts and contributing to continuous service improvement. The position is a 3-month contract with potential extension, paying £300 per day inside IR35 (umbrella).

Qualifications

• Experience working in a busy IT Service Desk or IT Support environment.
• Strong troubleshooting across Windows 10/11 devices and Microsoft 365 apps.
• Ability to explain technical concepts to non-technical users and maintain clear documentation.

Responsibilities

• Provide technical support across hardware, software and Microsoft technologies.
• Manage incidents and service requests through to resolution within SLA.
• Troubleshoot complex issues on desktops, apps and Microsoft 365 environments.
• Mentor junior analysts and contribute to service improvement initiatives.
• Maintain accurate ticket updates and knowledge articles.

Skills

Customer service

Troubleshooting

Communication

Incident management

ITIL knowledge

Education

ITIL Foundation

Tools

ServiceNow

Microsoft 365

Active Directory

Entra ID

Intune

SharePoint

Job description

Sellick Partnership is recruiting a Service Desk Analyst for an interim, on-site role in London. The successful candidate will deliver high-quality IT support to users, resolve incidents to resolution within agreed SLAs, and act as escalation point for complex issues.

The role includes mentoring junior analysts and contributing to continuous service improvement. The position is a 3-month contract with potential extension, paying £300 per day inside IR35 (umbrella).