Resident Services Lead – Build to Rent

Cobalt Consulting (UK) Ltd; Leeds; On-site; GBP 27,000 - 32,000; Full time

Job summary

Cobalt Consulting (UK) Ltd is recruiting a Senior Residential Services Associate to join an established Build to Rent operator at a residential development in Leeds.

This resident-facing role combines customer service, front-of-house duties and day-to-day operations, making you the key contact for residents and helping the building run smoothly.

The package includes a salary of £29,500 and a 40-hour week with shifts from 8:00am–5:30pm or 11:00am–8:00pm, plus one Saturday shift when required.

Qualifications

• Previous experience in a customer-facing environment, such as Build to Rent, residential property, hospitality or travel and tourism.
• Build to Rent or wider property experience is preferable but not essential.
• Good written and verbal communication skills.
• The ability to build positive relationships with residents, colleagues and external partners.
• Experience working effectively as part of a team.
• The ability to manage competing tasks while maintaining customer service standards.
• A working knowledge of customer service and handling customer enquiries.
• A Property or customer service qualification would be advantageous but is not essential.

Responsibilities

• Providing front-of-house support, including meeting and greeting residents, reception duties and parcel handling.
• Managing day-to-day resident enquiries and complaints, escalating these where appropriate.
• Supporting resident move-ins and move-outs, including property checks.
• Assisting with lettings activity, including viewings and the process from offer acceptance through to move-in.
• Coordinating bookings for amenity spaces and supporting the management of shared areas.
• Liaising with contractors, cleaning teams and maintenance operatives.
• Supporting resident engagement activities and events.
• Maintaining accurate handover information and records relating to keys, parcels and visitors.
• Supporting the effective day-to-day operation of the Build to Rent development.

Skills

Customer service

Communication

Teamwork

Organisation

Job description

Cobalt Consulting (UK) Ltd is recruiting a Senior Residential Services Associate to join an established Build to Rent operator at a residential development in Leeds.

This resident-facing role combines customer service, front-of-house duties and day-to-day operations, making you the key contact for residents and helping the building run smoothly.

The package includes a salary of £29,500 and a 40-hour week with shifts from 8:00am–5:30pm or 11:00am–8:00pm, plus one Saturday shift when required.