On-Site Network Operations Technician - Cambridge

CamWebDir; Cambridge; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Parental leave

Training & development

Flexible working

Wellbeing support

Job summary

University of Cambridge Information Services (UIS) Network Operations team invites applications for an on-site Network Operations Technician for a 9-month period, based in Cambridge. Under the guidance of the Network Operations Manager, you will support the core data network, access networks in departments and colleges, and the university’s internet connections, wireless service, and data centre network.

You will monitor, troubleshoot, and remediate incidents, provide second/third line support,

Qualifications

• Basic knowledge of IT and networking.
• Experience troubleshooting IT problems.
• Strong written and verbal communication skills.

Responsibilities

• Supporting network monitoring and maintenance systems.
• Responding quickly to network outages and assisting with on-site remediation.
• Providing second/third line support for escalated tickets.
• Ensuring processes are followed, updated, and shared within the team.

Skills

Basic IT & networking knowledge

Troubleshooting IT problems

Communication skills

Job description

University of Cambridge Information Services (UIS) Network Operations team invites applications for an on-site Network Operations Technician for a 9-month period, based in Cambridge. Under the guidance of the Network Operations Manager, you will support the core data network, access networks in departments and colleges, and the university’s internet connections, wireless service, and data centre network.

You will monitor, troubleshoot, and remediate incidents, provide second/third line support,