Network Operations Technician (Fixed Term)

CamWebDir; Cambridge; Remoto; GBP 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday allowance

Pension plan

Parental leave

Training & development

Flexible working

Wellbeing support

Descrizione del lavoro

University of Cambridge Information Services (UIS) Network Operations team invites applications for an on-site Network Operations Technician for a 9-month period, based in Cambridge. Under the guidance of the Network Operations Manager, you will support the core data network, access networks in departments and colleges, and the university’s internet connections, wireless service, and data centre network.

You will monitor, troubleshoot, and remediate incidents, provide second/third line support,

Competenze

• Basic knowledge of IT and networking.
• Experience troubleshooting IT problems.
• Strong written and verbal communication skills.

Mansioni

• Supporting network monitoring and maintenance systems.
• Responding quickly to network outages and assisting with on-site remediation.
• Providing second/third line support for escalated tickets.
• Ensuring processes are followed, updated, and shared within the team.

Conoscenze

Basic IT & networking knowledge

Troubleshooting IT problems

Communication skills

Descrizione del lavoro

University of Cambridge Information Services (UIS) Network Operations team is offering an exciting opportunity (9 months) for an on-site Network Operations Technician to be part of our team.Under the guidance of the Network Operations Manager, you will play a critical role in supporting the network environments within the University, including:• The University Data Network, the main backbone network.• Access networks in departments and colleges.• The University's internet connections to its ISP, Janet.• The University Wireless Service.• The Data Centre Network located in multiple sites.• The University DDI (DNS, DHCP and IP Address Management) system.As a member of the team, your responsibilities will include:• Supporting network monitoring and maintenance systems to ensure the smooth operation of the networks.• Responding quickly and efficiently to network outages, participating in on-site remediation, and maintaining good communication with customers and colleagues.• Handling incidents raised by customers, providing second/third line support for tickets escalated to the network team.• Ensuring processes are followed, updated, and shared throughout the team.You will have the following skills and experience:• Basic knowledge of IT and networking.• Experience of troubleshooting IT problems.• Ability to communicate with colleagues and customers, and excellent written and verbal communication skills.As this role supports physical infrastructure operations, it is primarily on-site and will involve travel around the University based in Cambridge, UK.Benefits include a generous holiday allowance, competitive pension plan, parental leave, training and development opportunities, flexible working arrangements, and wellbeing support.Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.In-person interviews are expected to be scheduled soon after the job closes, and we are looking to appoint as soon as possible.If you have any queries before applying, please contact the Network Operations Manager (Networks), Lawrence Howlett ([e-mail]).We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.Please ensure that you outline how you match the criteria for the post and why you are applying for this role on the online Application form.Please include details of your referees, including email address and phone number, one of which must be your most recent line manager.The closing date for applications is: Sunday 25th October 2026The interview date for the role is: To be confirmedPlease quote reference VC51369 on your application and in any correspondence about this vacancy.