On-Site IT Support Technician (Windows & Network)

Securitas UK; Herne Bay; On-site; GBP 21,000 - 29,000; Full time

Job summary

Strode Park Foundation is seeking a full‑time IT Support Technician based at Strode Park House in Herne, Kent. The role involves providing Level 1/2 support across the Foundation, on site, via phone and remotely, with a focus on keeping systems secure and well‑documented.

The position requires Windows/Microsoft 365 knowledge, AD/Intune familiarity and networking basics (DNS/DHCP). A full driving licence and flexibility for occasional unsocial hours are needed.

Qualifications

• Relevant experience providing Level 1 and Level 2 IT support or an IT Level 3 qualification/apprenticeship.
• Knowledge of Microsoft Office, operating systems, computer hardware and software.
• Understanding of networking concepts and services, including DNS and DHCP.
• GCSEs in English language and maths (9–4/A–C) or equivalent qualifications.
• Excellent written and verbal communication skills with a user‑focused approach.
• Full driving licence and flexibility to work occasional unsocial hours when required.
• A Level or BTEC in IT would be desirable; knowledge of WatchGuard routers and Microsoft Intune an advantage.

Responsibilities

• Creating and managing user accounts, groups, permissions and passwords in AD and Microsoft 365.
• Setting up laptops, PCs and mobile devices.
• Logging and resolving IT issues remotely, by phone and on site.
• Monitoring servers and workstations and carrying out routine network maintenance.
• Managing email security, anti-spam and virus protection.
• Raising staff phishing awareness including mock phishing exercises.
• Supporting staff with setup and troubleshooting of electronic devices.
• Maintaining documentation and safeguarding security of users, systems and data.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

Excellent communication

Education

GCSEs English & Maths (9–4/A–C)

A Level or BTEC in IT

Tools

WatchGuard routers

Microsoft Intune

Job description

Strode Park Foundation is seeking a full‑time IT Support Technician based at Strode Park House in Herne, Kent. The role involves providing Level 1/2 support across the Foundation, on site, via phone and remotely, with a focus on keeping systems secure and well‑documented.

The position requires Windows/Microsoft 365 knowledge, AD/Intune familiarity and networking basics (DNS/DHCP). A full driving licence and flexibility for occasional unsocial hours are needed.