IT Support Technician

Allscreens Nationwide Ltd; Hythe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

20 days annual leave

Christmas shutdown

Cycle to work scheme

Death in Service

Company pension scheme

Free parking onsite

Job summary

New Appointments Group in Folkestone is seeking an enthusiastic IT support professional to join our team. You will provide day-to-day IT support, ticket management and troubleshooting across the business, with training to develop programming, database and technical skills.

Starting with user support and ticket triage, you will gradually own more complex issues and contribute to systems, networks and infrastructure.

Qualifications

• 1–3 years' experience in an MSP or similar support environment.
• Working knowledge of MS Systems, MS365, Active Directory and Windows.
• Interest in software development, programming or databases.

Responsibilities

• Provide IT support to users across the business.
• Manage, triage and prioritise IT support tickets.
• Investigate initial problems to understand the issue and gather further information.
• Resolve straightforward IT issues independently.
• Escalate more complex issues where required.
• Work through problems from ticket to solution.
• Support and troubleshoot Microsoft-based systems and infrastructure.
• Develop technical, programming and problem-solving skills.
• Performing IT admin tasks on clients, servers and infrastructure.
• Commission new users, including their computers and getting them set up.
• Participate in the research and development of new systems.
• Assess issues and proactively suggest and implement corrections.

Skills

MS Systems & MS365

Active Directory

Windows

Programming interest

C#/.NET/ASP

SQL Server / Data querying

Communication skills

Curiosity & quick learner

Networking basics (VLANS, routing,Fire

VMware / virtualization

Tools

MS365 admin tools

Active Directory tooling

Windows Server

VMware vSphere

Job description

Location: Folkestone (you will need to drive due to location)

Hours: Monday to Friday, with an early finish on Fridays!

The role:

Initially you will be focusing on providing day-to-day IT support, ticket management and troubleshooting across the business. Over time, you will be given training and development to build your programming, database and technical skills, with the aim of taking ownership of increasingly complex issues for service users.

• 20 days annual leave, increasing with service + bank holidays
• Christmas shutdown
• Cycle to work scheme
• Death in Service
• Company pension scheme
• Free parking onsite

Key responsibilities would be:

• Provide IT support to users across the business.
• Manage, triage and prioritise IT support tickets.
• Investigate initial problems to understand the issue and gather further information.
• Resolve straightforward IT issues independently.
• Escalate more complex issues where required.
• Work through problems from ticket to solution.
• Support and troubleshoot Microsoft-based systems and infrastructure.
• Work with systems where solutions may not be immediately obvious.
• Develop technical, programming and problem-solving skills.
• Performing IT admin tasks on clients, servers and infrastructure.
• Commission new users, including their computers and getting them set up.
• Participate in the research and development of new systems.
• Assess issues and proactively suggest and implement corrections.

Experience and skills required:

• Someone with 1-3 years' experience, ideally within a MSP or support environment
• Working knowledge of MS Systems, MS365, Active Directory and Windows
• An interest in software development, programming or databases - desirable
• A hobby of self-taught coding, personal projects as game development - desirable
• Confident and approachable, with the ability to communicate at all levels
• The ability to explain technical issues to non-technical users
• Naturally curious and interested in understanding how things work
• Self-motivated and keen to learn
• Network Management - cabling, firewalls, VLANS and routing and wireless
• Server Management - VMWare, Windows and virtualisation
• Programming - ideally C#, .NET and ASP WebForms/WinForms
• Database - SQL server, data interrogation and reporting

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.