On‑Site IT Support Technician – First-Line Help Desk

The Acorn Group; Liverpool; Hybrid; GBP 20,000 - 33,000; Full time

Job summary

The Acorn Group is seeking a Desktop Support Technician in Liverpool City Centre to be the first point of contact for IT issues and security incidents. This on-site role involves deskside and remote support, ticket management, and adherence to SLAs during a 37.5-hour week.

You will perform system checks, manage network connectivity, backups, and security tasks, delivering efficient user support and contributing to continuous improvement of IT services.

Qualifications

• 2+ years working in a helpdesk/support role.
• Experience with Windows 10/11 operating systems.
• Anti-malware solution support experience.
• Strong problem solving and troubleshooting skills.

Responsibilities

• Be the first point of contact for IT issues and security incidents, aiming for first-time resolution.
• Provide deskside and remote IT support to the business user base.
• Manage tickets, SLAs, and KPIs while escalating to resolver groups as needed.
• Perform routine system checks and monitor network connectivity.

Skills

Windows 10/11

Troubleshooting

Active Directory

Desk-side support

Remote support

Job description

The Acorn Group is seeking a Desktop Support Technician in Liverpool City Centre to be the first point of contact for IT issues and security incidents. This on-site role involves deskside and remote support, ticket management, and adherence to SLAs during a 37.5-hour week.

You will perform system checks, manage network connectivity, backups, and security tasks, delivering efficient user support and contributing to continuous improvement of IT services.