Remote & On‑Site 1st Line IT Helpdesk Engineer

Arc; Basildon; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and development

Career progression opportunities

Job summary

Arc is a leading UK-based MSP seeking a proactive 1st Line Helpdesk Engineer to be the first point of contact for IT issues. You will deliver remote and on-site support with a professional, customer-focused approach.

Responsibilities include troubleshooting across Windows and Microsoft 365, Active Directory, Group Policy, basic networking, and maintaining IT documentation; a 24-hour on-call rota is part of the role.

Qualifications

• Experience in a 1st Line Support or Helpdesk role.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows 7/10/11 and Microsoft technologies.

Responsibilities

• Provide remote 1st line IT support to clients via phone and email.
• Diagnose and resolve technical issues, escalating where necessary.
• Maintain and update IT documentation and knowledge bases.
• Deliver customer-facing support in person as required.
• Participate in an on-call rota providing 24-hour support.

Skills

1st Line Support

Helpdesk

Windows 7/10/11

Active Directory

Group Policy

Office 365

Azure (basic)

Networking basics

Antivirus (Sophos)

Job description

Arc is a leading UK-based MSP seeking a proactive 1st Line Helpdesk Engineer to be the first point of contact for IT issues. You will deliver remote and on-site support with a professional, customer-focused approach.

Responsibilities include troubleshooting across Windows and Microsoft 365, Active Directory, Group Policy, basic networking, and maintaining IT documentation; a 24-hour on-call rota is part of the role.