On-Site IT Support Technician (1st/2nd Line) – Grantham

4Square Recruitment Ltd; Greater Lincolnshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

4Square Recruitment Ltd is recruiting an IT Support Technician for a Grantham-based business. This hands-on 1st/2nd line role is the first point of contact for users, resolving day-to-day IT issues, setting up users and equipment, and escalating complex problems where needed.

The role suits someone with around 2-3 years' IT support or helpdesk experience who enjoys working directly with users and wants to continue developing their technical skills. On-site five days per week in Grantham.

Qualifications

• This role requires 2-3 years' IT support or helpdesk experience.
• Good knowledge of Windows desktop environments and Microsoft 365.
• Experience with user accounts, passwords and permissions.
• Basic networking knowledge (IP, DNS, Wi‑Fi).
• Strong troubleshooting and customer-facing skills.
• On-site in Grantham five days per week.

Responsibilities

• Provide 1st and 2nd line IT support to users in person, by phone and email.
• Log, prioritise and resolve support tickets.
• Troubleshoot hardware, software, printer and login issues.
• Create, update and disable user accounts.
• Reset passwords, unlock accounts and support MFA setup.
• Set up and maintain laptops, desktops, phones and other IT equipment.
• Provide Microsoft 365 support across Outlook, Teams, SharePoint and OneDrive.
• Carry out basic Microsoft 365 administration and licence management.
• Escalate more complex network or infrastructure issues when required.

Skills

2-3 years IT support

Windows desktop environments

Microsoft 365

User account management

Networking basics (IP, DNS, Wi-Fi)

Troubleshooting

Customer-focused service

Effective communication

Full UK driving licence

On-site work (Grantham)

Tools

Microsoft 365 Administration

Active Directory (Desirable)

Job description

4Square Recruitment Ltd is recruiting an IT Support Technician for a Grantham-based business. This hands-on 1st/2nd line role is the first point of contact for users, resolving day-to-day IT issues, setting up users and equipment, and escalating complex problems where needed.

The role suits someone with around 2-3 years' IT support or helpdesk experience who enjoys working directly with users and wants to continue developing their technical skills. On-site five days per week in Grantham.