Information Technology Support Technician

4Square Recruitment Ltd; Grantham; On-site; GBP 24,000 - 32,000; Full time

Job summary

4Square Recruitment Ltd is seeking an IT Support Technician to provide hands-on support to users across a Grantham-based business. You will be the first point of contact for everyday IT issues, troubleshooting, and setting up equipment to keep users productive.

Working alongside the IT Manager, you’ll handle 1st-3rd line support, manage user accounts in Microsoft 365 and Active Directory, and assist with basic network and device provisioning.

Qualifications

• 2–3 years’ experience in an IT support, helpdesk or service desk role.
• Good working knowledge of Windows desktops and Microsoft 365.
• Understanding of user accounts, permissions and basic networking (IP, Wi‑Fi, DNS).
• Clear communication, customer-focused attitude and problem-solving approach.
• Full UK driving licence and ability to work onsite in Grantham five days a week.

Responsibilities

• Provide 1st - 3rd line support in person, over the phone and by email, logging and resolving tickets within agreed service levels.
• Troubleshoot hardware, software, printer, login and basic network issues.
• Set up and maintain laptops, desktops, phones and peripherals, including software installations and updates.
• Manage user accounts, passwords, permissions and MFA across Microsoft 365 and Active Directory, supporting starters and leavers.
• Support Outlook, Teams, SharePoint and OneDrive, carry out basic Microsoft 365 administration, and maintain asset records and support documentation.

Skills

Windows OS

Microsoft 365

Helpdesk

Networking basics

Active Directory

Entra ID

Tools

Autotask PSA

IT Glue

Job description

Location: Grantham, Lincolnshire - fully onsite

Hours: Monday to Friday, 8:30am-5:00pm

Contract: Permanent, full-time

We’re recruiting for an IT Support Technician to provide hands‑on support to users across a business based in Grantham.

Working alongside the IT Manager, you’ll be the first point of contact for everyday IT issues, troubleshooting problems, setting up equipment and keeping users working effectively. This would suit someone with solid helpdesk experience who enjoys a varied role and wants to continue developing their technical skills.

The role

• Provide 1st - 3rd line support in person, over the phone and by email, logging and resolving tickets within agreed service levels.
• Troubleshoot hardware, software, printer, login and basic network issues.
• Set up and maintain laptops, desktops, phones and peripherals, including software installations and updates.
• Manage user accounts, passwords, permissions and MFA across Microsoft 365 and Active Directory, supporting starters and leavers.
• Support Outlook, Teams, SharePoint and OneDrive, carry out basic Microsoft 365 administration, and maintain asset records and support documentation.

What we’re looking for

• At least 2-3 years’ experience in an IT support, helpdesk or service desk role.
• Good working knowledge of Windows desktops and Microsoft 365.
• An understanding of user accounts, permissions and basic networking, including IP addresses, Wi-Fi and DNS.
• A practical approach to troubleshooting, clear communication skills and a friendly, customer‑focused manner.
• A full UK driving licence and the ability to work onsite in Grantham five days per week, with occasional travel to other depots.

Experience with Active Directory / Entra ID, Intune, Autotask PSA, IT Glue, data cabling or CCTV would be useful, but is not essential. Relevant certifications such as CompTIA A+ or Microsoft 365 Fundamentals would also be welcomed.

Training will be provided, with opportunities to build your technical knowledge while supporting a broad range of users and equipment.