On-Site IT Support Engineer – Windows & Citrix

Airbus; Prestwick; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

37-hour week

Pension

Annual leave

Annual bonus

Life assurance

Virtual GP

Wellbeing support

Training opportunities

Free on-site parking

Job summary

Prestwick Aerosystems Limited, part of Airbus, is seeking an IT Support Engineer to maintain desktop and user-facing IT services at Prestwick and across UK sites.

You will handle on-site and remote support, resolve incidents, and ensure SLAs with a focus on Microsoft OS, Office, Citrix, and enterprise ticketing systems. This permanent role offers security checks and a comprehensive benefits package.

Join a key aerospace site contributing to global aircraft programs.

Qualifications

• Extensive experience of working in a customer support environment.
• Extensive experience of working with and supporting all the Microsoft operating systems and Office applications.
• Experience of working with and supporting Citrix client environments.
• Experience of working in an IT support ticketing system.
• Basic working level understanding of Local Area Networks preferred.
• Basic working level understanding of IP Telephony preferred.

Responsibilities

• Lead Monitor appropriate Desktop incident ticket system queues, prioritising workload in conjunction with IT team leaders to accommodate multiple conflicting demands.
• Resolve IT incidents assigned to the UK on-site support queues, carrying out all necessary troubleshooting tasks and escalating to the relevant party when required.
• Provide technical advice to large user group of UK based Prestwick computing users. Assist with fault resolution for incidents.
• Carry out service requests within agreed SLAs, i.e. Moves, Adds & Changes.
• Develop and manage internal customer relationships and be responsive to customer requirements.

Skills

Customer support

Microsoft Windows

Office 365

Citrix

IT ticketing system

LAN

IP Telephony

Job description

Prestwick Aerosystems Limited, part of Airbus, is seeking an IT Support Engineer to maintain desktop and user-facing IT services at Prestwick and across UK sites.

You will handle on-site and remote support, resolve incidents, and ensure SLAs with a focus on Microsoft OS, Office, Citrix, and enterprise ticketing systems. This permanent role offers security checks and a comprehensive benefits package.

Join a key aerospace site contributing to global aircraft programs.