IT Support Engineer

Airbus; Prestwick; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

37-hour week

Pension

Annual leave

Annual bonus

Life assurance

Virtual GP

Wellbeing support

Training opportunities

Free on-site parking

Job summary

Prestwick Aerosystems Limited, part of Airbus, is seeking an IT Support Engineer to maintain desktop and user-facing IT services at Prestwick and across UK sites.

You will handle on-site and remote support, resolve incidents, and ensure SLAs with a focus on Microsoft OS, Office, Citrix, and enterprise ticketing systems. This permanent role offers security checks and a comprehensive benefits package.

Join a key aerospace site contributing to global aircraft programs.

Qualifications

• Extensive experience of working in a customer support environment.
• Extensive experience of working with and supporting all the Microsoft operating systems and Office applications.
• Experience of working with and supporting Citrix client environments.
• Experience of working in an IT support ticketing system.
• Basic working level understanding of Local Area Networks preferred.
• Basic working level understanding of IP Telephony preferred.

Responsibilities

• Lead Monitor appropriate Desktop incident ticket system queues, prioritising workload in conjunction with IT team leaders to accommodate multiple conflicting demands.
• Resolve IT incidents assigned to the UK on-site support queues, carrying out all necessary troubleshooting tasks and escalating to the relevant party when required.
• Provide technical advice to large user group of UK based Prestwick computing users. Assist with fault resolution for incidents.
• Carry out service requests within agreed SLAs, i.e. Moves, Adds & Changes.
• Develop and manage internal customer relationships and be responsive to customer requirements.

Skills

Customer support

Microsoft Windows

Office 365

Citrix

IT ticketing system

LAN

IP Telephony

Job description

Job Description

IT Support Engineer

Location: Prestwick, Ayrshire

Hours: 37 hours per week (half-day Friday)

Type: Full-time

Salary: £38,466

Travel Required: Occasional

Work Location: Site-based (100%)

Security Checks: BPSS, Disclosure Scotland, pre-employment medical (including drug and alcohol testing)

Join One of Ayrshire’s Largest Engineering Employers

Prestwick Aerosystems continues Ayrshire’s long-standing aircraft manufacturing tradition. From our Prestwick site, we manufacture aircraft wing structures used on Airbus commercial aircraft worldwide.

You will provide IT support to Prestwick AeroSystems Europe’s sites under the direction of line manager.

Primary responsibility for desktop computing support, in person and remotely, for all employees based at the Prestwick AeroSystems UK site. Additionally, provide non-technical support as directed for infrastructure activities at the UK sites.

How You Will Contribute To The Team

• Lead Monitor appropriate Desktop incident ticket system queues, prioritising workload in conjunction with IT team leaders to accommodate multiple conflicting demands.
• Resolve IT incidents assigned to the UK on-site support queues, carrying out all necessary troubleshooting tasks and escalating to the relevant party when required.
• Provide technical advice to large user group of UK based Prestwick computing users. Assist with fault resolution for incidents.
• Carry out service requests within agreed SLAs, i.e. Moves, Adds & Changes.
• Develop and manage internal customer relationships and be responsive to customer requirements.

Requirements For The Role

• Extensive experience of working in a customer support environment.
• Extensive experience of working with and supporting all the Microsoft operating systems and Office applications.
• Experience of working with and supporting Citrix client environments.
• Experience of working in an IT support ticketing system.
• Basic working level understanding of Local Area Networks preferred.
• Basic working level understanding of IP Telephony preferred.

What We Will Offer You

• 37-hour working week (half-day Friday)
• Defined contribution pension (4% employee / 8% employer)
• 33 days annual leave (rising with service)
• Annual bonus linked to company performance
• Life assurance (4× basic salary)
• Virtual GP service, Employee
• Assistance Programme and wellbeing support
• Professional development and training opportunities
• Free on-site parking

Right to Work in the UK

All applicants must have the legal right to work in the UK at the time of application. Prestwick Aerosystems is unable to offer visa sponsorship for this role. Any offer of employment will be subject to satisfactory Right to Work checks, carried out in accordance with UK Government requirements.

You will also be required to complete employment references, Disclosure Scotland and a pre-employment medical.

Company

Prestwick Aerosystems Limited

Employment Type

Permanent

Experience Level

Professional

Job Family

Your application data will be processed by Prestwick Aerosystems and other companies under the control of Airbus for all necessary hiring, vetting, and security checks. This processing is required to assess your suitability for employment. For full details on how and why Airbus uses your data, please see our Privacy Notice .

Prestwick Aerosystems is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

As a part of Airbus, Prestwick Aerosystems is committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Prestwick Aerosystems or Airbus to do so should be reported to [e-mail] .