UK IT Support Engineer – Secure Systems & On-Site Ops

RGIT Australia; Fareham; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Autonomy to shape UK IT operations

Professional development

International collaboration

Competitive salary

Job summary

SYOS Aerospace is seeking an experienced IT Support Engineer based in the UK to maintain and advance our IT infrastructure and security posture across UK sites.

You will own day-to-day operations, resolve incidents, implement security measures, and collaborate with the IT Manager and international teams to drive continuous improvement in a fast-paced, defence‑related technology environment.

This role requires eligibility for SC security clearance and a proactive, customer‑focused approach.

Qualifications

• 3+ years of 2nd Line IT Support or Sys Admin in Microsoft environment.
• Strong Windows 11/Server and Microsoft 365 expertise.
• Networking knowledge including firewalls, DNS, DHCP, Wi‑Fi.
• ITIL/ITSM experience for quality service delivery.
• Ability to work autonomously in secure environments.
• Excellent troubleshooting and customer service skills.
• Experience in defence/aerospace technology is a plus.

Responsibilities

• Provide advanced technical IT support for UK hardware, software, and network.
• Lead incident and problem management with thorough documentation.
• Monitor performance, backups, patching, and DR for UK systems.
• Deploy security solutions aligned with Cyber Essentials Plus.
• Support IT projects, upgrades, testing, and rollouts across UK sites.
• Collaborate with IT Manager on strategic IT development.
• Mentor junior IT staff as the team grows.

Skills

2nd Line IT Support

Windows 11

Windows Server

Microsoft 365

Intune

MDM

Networking basics

ITIL/ITSM

Autonomy

Security awareness

Tools

PowerShell

Azure

AWS

Job description

SYOS Aerospace is seeking an experienced IT Support Engineer based in the UK to maintain and advance our IT infrastructure and security posture across UK sites.

You will own day-to-day operations, resolve incidents, implement security measures, and collaborate with the IT Manager and international teams to drive continuous improvement in a fast-paced, defence‑related technology environment.

This role requires eligibility for SC security clearance and a proactive, customer‑focused approach.