IT Support Engineer (1st/2nd Line) – Citrix & SCCM

Dawsongroup Plc; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life Assurance

Wellbeing Support

Training & Development

Career Progression

Annual Leave

Job summary

Dawsongroup Plc in Milton Keynes is seeking an enthusiastic IT support technician to provide 1st and 2nd line assistance across a range of technologies, including the Citrix Desktop estate. You will answer, log and resolve queries by phone, email and in person, assist with desktop and laptop deployment using SCCM, and perform basic Active Directory and Office 365 administration.

The role offers opportunities to develop your IT support career, gain exposure to multiple technologies and work

Qualifications

• Some IT support experience.
• Willing to broaden knowledge across 1st and 2nd line support.
• Customer-focused approach with good communication.
• Organised logging of issues and following procedures.

Responsibilities

• Provide 1st and 2nd line IT support to employees across a range of technologies, including Citrix Desktop estate.
• Answer, log and resolve support queries by phone, email and in person, escalating issues where appropriate.
• Support desktops and laptops, including deployment using SCCM.
• Provide basic Active Directory and Office 365 administration.
• Help maintain IT systems, procedures and accurate records across the business.

Tools

SCCM

Citrix

Active Directory

Office 365

Job description

Dawsongroup Plc in Milton Keynes is seeking an enthusiastic IT support technician to provide 1st and 2nd line assistance across a range of technologies, including the Citrix Desktop estate. You will answer, log and resolve queries by phone, email and in person, assist with desktop and laptop deployment using SCCM, and perform basic Active Directory and Office 365 administration.

The role offers opportunities to develop your IT support career, gain exposure to multiple technologies and work