On-Site IT Support Engineer - Manchester

THG Ingenuity; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

THG Ingenuity in Manchester is seeking an On-Site Support Engineer to provide L1–L2 IT support across a mixed Dell/Windows and macOS estate. You’ll help keep staff productive, collaborate with global THG teams, and juggle tasks as priorities shift.

You will handle device enrollments, VIP support, AV in meeting rooms, and basic network troubleshooting while administering Entra & Microsoft 365 platforms with a strong focus on end-user experience.

Qualifications

• 3–4 years in an end-user IT support role.
• Basic administration experience in Entra, Microsoft 365 & Intune.
• Experience supporting end users with multi-factor authentication.
• Basic networking knowledge, including TCP/IP & Wi‑Fi.
• Strong working knowledge of Microsoft operating systems & the Microsoft 365 suite.
• Good macOS knowledge & experience.
• Desirable: experience with SAML & other authentication protocols.
• Desirable: Jamf Pro or other macOS/iOS device management tools.
• Desirable: meeting room & AV support experience.
• Desirable: VIP/executive user support experience.
• Desirable: familiarity with ITSM tools & asset management processes.

Responsibilities

• Day-to-day support: Troubleshooting hardware & software issues, enrolling devices & handling replacements for laptops & desktops.
• Desk-side & VIP support: Providing desk-side support, including VIP & executive support when needed.
• Rooms & people: Supporting meeting rooms & AV, & onboarding/offboarding colleagues.
• Devices & applications: Supporting Dell & macOS devices with Microsoft 365 apps (Teams, Outlook, SharePoint), plus basic Wi‑Fi & network troubleshooting.
• Platform administration: Carrying out basic administration & end-user support in Entra & Microsoft 365.
• Identity & access: Troubleshooting MFA issues, working with SAML & authentication protocols; escalate where needed.
• Printing: Helping colleagues enrol in & use our global printing platform.
• Assets & documentation: Managing assets & keeping systems accurate & up to date.

Skills

End-user IT support (3–4 years)

Entra admin

Microsoft 365 admin

Intune admin

MFA support

Networking basics (TCP/IP, Wi-Fi)

MacOS support

SAML / authentication protocols

ITSM concepts

VIP / executive support

Meeting room / AV support

Tools

Jamf Pro

ITSM tools

Job description

THG Ingenuity in Manchester is seeking an On-Site Support Engineer to provide L1–L2 IT support across a mixed Dell/Windows and macOS estate. You’ll help keep staff productive, collaborate with global THG teams, and juggle tasks as priorities shift.

You will handle device enrollments, VIP support, AV in meeting rooms, and basic network troubleshooting while administering Entra & Microsoft 365 platforms with a strong focus on end-user experience.