On-Site IT Support Engineer – Hands-On Windows & Mac Pro

Square One Resources; Glasgow; On-site; GBP 27,000 - 34,000; Full time

Job summary

Square One Resources in Glasgow is seeking a Support Engineer to provide hands-on IT support across end-user devices, hardware, and infrastructure.

You will diagnose and resolve hardware and software issues, configure, install, upgrade and provision end-user devices, and support on-site users with excellent customer service. This role requires 5 days per week on-site in Glasgow and a daily rate of £145–£185, Inside IR35.

Qualifications

• Proven experience in on-site, field or desktop IT support.
• Strong knowledge of Windows, macOS and mobile operating systems.
• Hands-on experience with hardware diagnostics, repairs and installations.
• Understanding of LAN, WAN and Wi-Fi troubleshooting.
• Experience using ITSM/ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Comfortable working 5 days per week on-site in Glasgow.

Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices and peripherals.
• Diagnose and resolve hardware and software issues, including operating systems, applications, and patches.
• Configure, install, upgrade and provision end-user devices.
• Provide Hands and Feet / Smart Hands support to remote IT teams.
• Carry out hardware replacements, installations, cable management and basic network troubleshooting.
• Support server room activities including racking and stacking, cable patching and hardware inspections.
• Respond to incidents and service requests within agreed SLAs.
• Document issues and elevate unresolved problems to relevant support teams.
• Maintain accurate IT asset and inventory records.

Skills

On-site IT support

Windows/macOS/mobile OS

Hardware diagnostics

LAN/WAN/Wi-Fi troubleshooting

ITSM/ticketing

Customer service

5 days on-site

Job description

Square One Resources in Glasgow is seeking a Support Engineer to provide hands-on IT support across end-user devices, hardware, and infrastructure.

You will diagnose and resolve hardware and software issues, configure, install, upgrade and provision end-user devices, and support on-site users with excellent customer service. This role requires 5 days per week on-site in Glasgow and a daily rate of £145–£185, Inside IR35.