IT Support Engineer – On‑Site & Remote MSP Support

Interpro Technology Solutions Ltd; Fareham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Interpro Technology Solutions Ltd in Fareham is seeking an experienced IT Support Engineer to support multiple companies with their IT requirements from our Fareham offices and may visit clients in Portsmouth and Southampton.

The role requires 1-2 years IT experience, strong communication, self-management, and the ability to stay calm under pressure. You will troubleshoot issues, support Windows OS, Office 365, SharePoint Online, and hardware while delivering excellent customer service.

Qualifications

• Experience troubleshooting a range of IT issues and using initiative.
• Knowledge of Microsoft Office Suites.
• Experience with Office 365 and One Drive/SharePoint Online.
• Experience administering/installing Microsoft Windows OS.
• Desktop and server support experience.
• Good knowledge of PC hardware/components.
• Understanding of hosted environments (Web, Virtual Server, Dedicated).
• Strong documentation and communication skills.
• Willingness to learn and expand skills.
• Proven track record in managing customer relationships and delivering service.
• Familiarity with SLAs and ticketing systems to close and follow up tickets.
• Ability to gain basic security clearance for MOD sites.
• Full UK driving license.

Responsibilities

• Provide IT support for multiple client companies from Fareham office.
• Coordinate with clients in Portsmouth and Southampton during site visits.
• Diagnose and resolve IT issues promptly.
• Document solutions and maintain clear records.
• Ensure service delivery meets SLAs and follow up on tickets.

Skills

Troubleshooting

MS Office

Office 365

SharePoint Online

Windows OS

Desktop/Server Support

PC hardware

Hosted environments

Documentation

Communication

Customer service

SLA processes

Ticketing systems

MOD clearance

Driving license

MSP experience

Job description

Interpro Technology Solutions Ltd in Fareham is seeking an experienced IT Support Engineer to support multiple companies with their IT requirements from our Fareham offices and may visit clients in Portsmouth and Southampton.

The role requires 1-2 years IT experience, strong communication, self-management, and the ability to stay calm under pressure. You will troubleshoot issues, support Windows OS, Office 365, SharePoint Online, and hardware while delivering excellent customer service.