On-Site Facilities & Resident Experience Coordinator

Insight Executive Group Limited; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Insight Executive Group Limited in London is seeking an Assistant Facilities Manager to support day-to-day operations of a prestigious Greenwich estate. You will coordinate contractors, manage resident communications and help deliver a first-class living environment.

The role requires experience in residential property or facilities management, strong organisational and IT skills, and a customer-focused mindset.

Qualifications

• Experience in residential property, PRS, or BTR.
• Knowledge of Building Safety Act 2022.
• Excellent customer service and stakeholder management.
• Experience working with contractors and suppliers.
• Strong organisational and communication skills.
• Proficient IT skills, including Excel.

Responsibilities

• Be the first point of contact for residents and stakeholders.
• Coordinate and supervise contractors and suppliers.
• Ensure health and safety compliance and track RAMS.
• Assist with maintenance planning and estate inspections.
• Raise purchase orders and manage invoices.

Skills

Facilities management

Customer service

Contractor management

Health & safety

Stakeholder management

MS Office / Excel

Education

Facilities management qualification

Tools

CAFM

Helpdesk systems

Incident reporting systems

Microsoft Office

Excel

Job description

Insight Executive Group Limited in London is seeking an Assistant Facilities Manager to support day-to-day operations of a prestigious Greenwich estate. You will coordinate contractors, manage resident communications and help deliver a first-class living environment.

The role requires experience in residential property or facilities management, strong organisational and IT skills, and a customer-focused mindset.