Desktop Support Technician

ProPivotal; City Of London; On-site; GBP 21,000 - 30,000; Full time

Job summary

ProPivotal is seeking a customer-focused IT support professional for an on-site role in London. You will be the primary on-site desktop support presence for the office, handling hands-on hardware and software issues and owning the day-to-day user experience.

The position is Monday to Friday, 9:00am to 5:00pm, fully on-site with an initial one-year contract and potential extension. The role requires experience with Windows and Mac, Active Directory, and ticketing systems. London-based, Soho area.

Qualifications

• 1+ years of experience in IT support, desktop support, service desk, or a similar user facing role.
• Experience supporting both Windows and Mac users.
• Practical experience with Active Directory tasks (e.g., account administration).
• Experience working within a ticketing system (e.g., Jira or similar).
• Familiarity with device management concepts/tools such as Intune or Jamf.
• Experience in an MSP environment.

Responsibilities

• Provide on-site Tier 1 support for internal employees, troubleshooting common hardware and software issues.
• Triage more complex issues, gather the right details, and elevate to the appropriate team when needed.
• Manage a ticket queue with strong ownership, clear documentation, and timely follow through.
• Complete user onboarding and offboarding tasks, including account administration and equipment setup and recovery.
• Prepare, configure, and support laptops and related end user equipment, including coordinating equipment for remote employees as needed.
• Communicate clearly with nontechnical users, setting expectations and providing status updates through resolution.

Skills

Desktop support

On-site support

Ticketing systems

Customer service

Tools

Active Directory

Intune

Jamf

Jira

Job description

If you are a customer focused IT support professional who enjoys solving hands on desktop issues, this role is a great fit. This position is fully on site in London and will be a highly visible support presence for the office. Ideal candidates will have prior experience in an enterprise level company / large company (500+ employees).

Key Details

• Location: London, W1D (Soho Square area)
• Work arrangement: Fully On-Site
• Schedule: Monday to Friday, 9:00am to 5:00pm
• Pay rate: £18.50 per hour
• Contract: Initial one year contract with potential extension or conversion based on performance and business needs

Why This Job is Awesome / Your Impact

• You will be the primary on site desktop support presence for the London office and have real ownership of the day to day user experience.

Responsibilities

• Provide on site Tier 1 support for internal employees, troubleshooting common hardware and software issues
• Triage more complex issues, gather the right details, and elevate to the appropriate team when needed
• Manage a ticket queue with strong ownership, clear documentation, and timely follow through
• Complete user onboarding and offboarding tasks, including account administration and equipment setup and recovery
• Prepare, configure, and support laptops and related end user equipment, including coordinating equipment for remote employees as needed
• Communicate clearly with nontechnical users, setting expectations and providing status updates through resolution

Required Qualifications

• 1 plus years of experience in IT support, desktop support, service desk, or a similar user facing support role
• Experience supporting both Windows and Mac users
• Practical experience with Active Directory tasks (for example account administration tasks)
• Experience working within a ticketing system (for example Jira or similar)
• Familiarity with device management concepts and tools such as Intune or Jamf
• Experience in an MSP environment