On‑Site Customer Support Specialist — Lee‑on‑the‑Solent

Connection Technologies Ltd; Lee-on-the-Solent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A telecommunications solutions provider is seeking a Customer Service Agent in Lee-on-the-Solent. This full-time, on-site position focuses on addressing customer inquiries, providing exceptional support, and maintaining high customer satisfaction levels. The ideal candidate will possess strong customer service skills, communication abilities, and problem-solving capabilities. Experience with CRM software and prior customer-facing roles are advantageous. Join a team dedicated to delivering innovative solutions for business connectivity.

Qualifications

• Proficiency in Customer Service and Customer Support.
• Strong focus on Customer Satisfaction and Customer Experience.
• Excellent communication and interpersonal skills.
• Problem-solving skills for difficult situations.
• Experience with CRM software is a plus.
• Prior customer-facing role experience is advantageous.
• Willingness to work on-site.

Responsibilities

• Address customer inquiries and provide exceptional support.
• Ensure customer satisfaction and maintain high experience levels.
• Handle incoming requests and troubleshoot issues.
• Collaborate with internal teams to resolve customer concerns.

Skills

Customer Service

Customer Support

Communication Skills

Problem-Solving

Interpersonal Skills

Tools

CRM Software

Job description

A telecommunications solutions provider is seeking a Customer Service Agent in Lee-on-the-Solent. This full-time, on-site position focuses on addressing customer inquiries, providing exceptional support, and maintaining high customer satisfaction levels. The ideal candidate will possess strong customer service skills, communication abilities, and problem-solving capabilities. Experience with CRM software and prior customer-facing roles are advantageous. Join a team dedicated to delivering innovative solutions for business connectivity.