On-Site Customer Service Specialist - Tyre & Service Delivery

Michelin; Cannock; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Generous salary sacrifice pension scheme

25 days holiday, increasing after two years

Flexibility to buy or sell holiday days

FREE premium tyres

Enhanced maternity/paternity leave

Employee Assistance Programme

In-house training programs

Job summary

A multinational tyre company in Cannock is seeking an organized Customer Service Representative to support its Solideal-on-Site team. Responsibilities include building customer quotes, handling incoming calls, and using CRM tools to manage records. Ideal candidates will have experience with Salesforce and SAP, strong attention to detail, and good time management skills. Benefits include a health cash plan, generous pension scheme, and training programs, making it an attractive opportunity for those looking to further their career in customer service.

Qualifications

• Experience with Salesforce and SAP is a real advantage.
• Calm under pressure with good time management skills.
• A curious mindset with a focus on getting things right.

Responsibilities

• Building customer quotes with care and attention to detail.
• Negotiating with customers to close open quotes.
• Handling incoming calls and responding to queries with professionalism.
• Creating work orders and scheduling service appointments.

Skills

Experience with Salesforce

Ability to ask thoughtful questions

Good time management

Team-first attitude

Tools

SAP

CRM tools

Job description

A multinational tyre company in Cannock is seeking an organized Customer Service Representative to support its Solideal-on-Site team. Responsibilities include building customer quotes, handling incoming calls, and using CRM tools to manage records. Ideal candidates will have experience with Salesforce and SAP, strong attention to detail, and good time management skills. Benefits include a health cash plan, generous pension scheme, and training programs, making it an attractive opportunity for those looking to further their career in customer service.