Customer Service Agent

Connection Technologies Ltd; Lee-on-the-Solent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A telecommunications solutions provider is seeking a Customer Service Agent in Lee-on-the-Solent. This full-time, on-site position focuses on addressing customer inquiries, providing exceptional support, and maintaining high customer satisfaction levels. The ideal candidate will possess strong customer service skills, communication abilities, and problem-solving capabilities. Experience with CRM software and prior customer-facing roles are advantageous. Join a team dedicated to delivering innovative solutions for business connectivity.

Qualifications

• Proficiency in Customer Service and Customer Support.
• Strong focus on Customer Satisfaction and Customer Experience.
• Excellent communication and interpersonal skills.
• Problem-solving skills for difficult situations.
• Experience with CRM software is a plus.
• Prior customer-facing role experience is advantageous.
• Willingness to work on-site.

Responsibilities

• Address customer inquiries and provide exceptional support.
• Ensure customer satisfaction and maintain high experience levels.
• Handle incoming requests and troubleshoot issues.
• Collaborate with internal teams to resolve customer concerns.

Skills

Customer Service

Customer Support

Communication Skills

Problem-Solving

Interpersonal Skills

Tools

CRM Software

Job description

At Connection Technologies Ltd., we specialize in empowering businesses with reliable, innovative, and tailored telecom and IT solutions. We pride ourselves on delivering seamless connectivity and industry-leading response times to keep businesses operational in an always-on world. As trusted partners, we understand that every business is unique and take a personalized approach to ensure our services meet their specific needs. Our commitment to innovation and problem-solving drives us to provide the best solutions for business connectivity and growth.

Role Description

This is an on‑site, full‑time role for a Customer Service Agent located in Lee‑On‑The‑Solent. The Customer Service Agent will be responsible for addressing customer inquiries, providing exceptional support, ensuring customer satisfaction, and maintaining a high level of customer experience. The agent will handle incoming requests, troubleshoot issues, and work collaboratively with internal teams to resolve customer concerns efficiently and professionally.

Qualifications

• Proficiency in Customer Service and Customer Support, with the ability to address inquiries and provide prompt assistance
• Strong focus on Customer Satisfaction and Customer Experience, ensuring a positive and professional interaction
• Excellent communication and interpersonal skills
• Problem‑solving skills and the ability to handle difficult situations effectively
• Experience with CRM software and customer management tools is a plus
• Prior experience in a customer‑facing role is advantageous
• Willingness to work on‑site in Lee‑On‑The‑Solent