Customer Service Specialist, Operations & Orders

Amcor Limited; Ledbury, Evesham; Remote; GBP 26,000 - 36,000; Full time

Job summary

Amcor Limited in Ledbury is seeking a Customer Service Representative to be the central contact between customers and Amcor, delivering exceptional service in a fast-paced manufacturing environment.

You will manage orders end-to-end, collaborate with sales, planning and finance, and drive continuous improvements in order fulfilment and customer satisfaction. On-site role with permanent and 12-month contracts.

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.

Responsibilities

• Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems.
• Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
• Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions.
• Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions.
• Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions.
• Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback.
• Initiate return of goods where applicable.
• Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery.
• Initiate the request for credit and debit notes in collaboration with the finance function.
• Support the disputed invoices process in collaboration with finance and credit collection.
• Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information.
• Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
• Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.
• Other duties as assigned.

Skills

Customer Focus

Results Oriented

Interpersonal Skills

Communication Skills

Time Management

Tools

SAP

Salesforce

Excel

Job description

Amcor Limited in Ledbury is seeking a Customer Service Representative to be the central contact between customers and Amcor, delivering exceptional service in a fast-paced manufacturing environment.

You will manage orders end-to-end, collaborate with sales, planning and finance, and drive continuous improvements in order fulfilment and customer satisfaction. On-site role with permanent and 12-month contracts.