Customer Service Advisor

Ipswich Borough Council; Ipswich; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Ipswich Borough Council’s Customer Services Team is a fast paced, growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.

Working in our busy contact centre you will provide high standards of customer service, responding to and resolving a wide range of enquiries as the first point of contact by telephone; some email and face-to-face interaction may also be required. This is a temporary role based in Ipswich.

Qualifications

• Excellent customer service skills.
• Experience handling first-point-of-contact telephone queries.
• Ability to manage a wide range of enquiries professionally.

Responsibilities

• Handle first contact requests by telephone and provide high-quality customer service.
• Resolve a wide range of enquiries, escalating where necessary.
• Some email and face-to-face interaction may be required.

Job description

Ipswich Borough Council’s Customer Services Team is a fast paced, growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.

Working in our busy contact centre you will be required to provide high standards of customer service, responding to, and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face to face customer interaction may also be required.

Proud member of the Disability Confident employer scheme

Customer Service Advisor

Company: Ipswich Borough Council

Salary: £27,709 to £28,608 a year, pro rata

Hours: Full-time

Location: Ipswich, IP1 2DE

Working pattern: On-site

Job type: Temporary

Posting date: 22 Oct 2026

Closing date: 30 Oct 2026

Summary

Ipswich Borough Council’s Customer Services Team is a fast paced, growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.

Working in our busy contact centre you will be required to provide high standards of customer service, responding to, and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face to face customer interaction may also be required.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.