On-Site Customer Accounts Coordinator

Wesco Aircraft EMEA, Ltd.; Cambridge; On-site; GBP 25,000 - 31,000; Full time

Job summary

Incora is seeking a Customer Account Coordinator to join our team at the Cambridge customer site. The role focuses on delivering first-class service, handling orders, maintaining records, and building strong customer relationships.

Salary £28,000 per year and on-site work. Requirements include previous administration or customer service experience, a valid driving licence, strong organisational and communication skills, and Proficiency in MS Office.

Qualifications

• Previous experience in an administration, customer service, coordination or support role.
• Driver’s licence.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• A proactive approach and strong attention to detail.
• Good IT skills, including Microsoft Office applications such as Outlook, Excel and Word.

Responsibilities

• Provide excellent customer service and support to customers on-site.
• Build and maintain positive relationships with customers and internal stakeholders.
• Manage customer orders and maintain accurate records within company systems.
• Process transactions and update information in internal databases.
• Monitor and respond to customer enquiries and emails in a timely manner.
• Support day-to-day administrative activities and ensure accurate documentation.
• Coordinate with internal teams to resolve customer queries and provide effective solutions.
• Ensure customer requirements are met while maintaining a high level of service.

Skills

Customer service

Administration

Coordination

Organization

Communication

Attention to detail

Outlook

Excel

Word

Tools

Outlook

Excel

Word

Job description

Incora is seeking a Customer Account Coordinator to join our team at the Cambridge customer site. The role focuses on delivering first-class service, handling orders, maintaining records, and building strong customer relationships.

Salary £28,000 per year and on-site work. Requirements include previous administration or customer service experience, a valid driving licence, strong organisational and communication skills, and Proficiency in MS Office.