Customer Account Coordinator

Incora; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

Incora is recruiting a Customer Account Coordinator for a customer-site role in Cambridge. The role focuses on delivering first-class customer service, maintaining relationships, and managing orders on-site.

The position requires strong administrative and IT skills, a proactive approach, and DBS screening. It offers a salary of £28,000 per year and on-site work at the Cambridge site.

Qualifications

• Previous experience in an administration, customer service, coordination or support role.
• Driver's licence.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• A DBS check will be required as part of the pre-employment screening process.
• Good IT skills, including Microsoft Office applications such as Outlook, Excel and Word.

Responsibilities

• Provide first-class customer service on-site to customers.
• Build and maintain positive relationships with customers and internal stakeholders.
• Manage customer orders and maintain accurate records in company systems.
• Process transactions and update information in internal databases.
• Monitor and respond to customer enquiries and emails promptly.
• Support day-to-day administrative activities and ensure documentation is accurate.
• Coordinate with internal teams to resolve queries and provide effective solutions.
• Ensure customer requirements are met while maintaining high service levels.

Skills

Customer service

Administrative support

Communication

Organisational skills

Microsoft Office

Job description

Our Incora Story is really taking off - we'd love you to join us for the journey!

We are currently recruiting for a Customer Account Coordinator to join us at our customer site in Cambridge.

Salary: £ 28,000 anually

As the leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do.

As a Customer Account Coordinator, you will provide first-class customer service while ensuring customer needs are understood, managed and supported effectively. You will be the key point of contact for customer enquiries, helping to build strong relationships and deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service and support to customers on-site.
• Build and maintain positive relationships with customers and internal stakeholders.
• Manage customer orders and maintain accurate records within company systems.
• Process transactions and update information in internal databases.
• Monitor and respond to customer enquiries and emails in a timely manner.
• Support day-to-day administrative activities and ensure accurate documentation.
• Coordinate with internal teams to resolve customer queries and provide effective solutions.
• Ensure customer requirements are met while maintaining a high level of service.

Requirements

• Previous experience in an administration, customer service, coordination or support role.
• Driver's licence.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• A proactive approach and strong attention to detail.
• Good IT skills, including Microsoft Office applications such as Outlook, Excel and Word.
• A DBS check will be required as part of the pre-employment screening process.

About Us

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We Pride Ourselves On Offering

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage , Collaboration, Community and Commitment and are proud to add real value to our customers' businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note - it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.