Reception / Administrator

Bupa; South Nutfield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension

Wellbeing initiatives

Job summary

Bupa Health Centre in Guildford is seeking a Receptionist/Administrator to welcome patients and support clinic operations. You will manage front-desk queries, bookings, payments, and record-keeping while assisting clinical teams to deliver a high-quality service.

The role offers a 40-hour week, Monday to Friday with occasional Saturdays, a generous holiday allowance and comprehensive benefits as part of the Bupa Health Centre team.

Qualifications

• Experience in customer service, reception or administrative role.
• Strong communication and interpersonal skills with customers and colleagues.
• Excellent organisational skills and ability to prioritise tasks in a busy environment.
• Good IT skills, including Microsoft Office.
• High levels of accuracy and attention to detail.
• Able to work independently and in a team.
• GCSE level education or equivalent.
• Knowledge of medical terminology is advantageous but not essential.

Responsibilities

• Greet and welcome customers from arrival to departure.
• Handle incoming calls, emails and customer enquiries.
• Coordinate and amend bookings across clinic systems.
• Prepare customer documentation and maintain records.
• Process customer payments and other financial administration tasks.
• Manage customer reports, results and follow-up activities.
• Keep reception and waiting areas clean, safe and welcoming.
• Collaborate with clinical colleagues to support the customer journey.
• Assist with quality standards, compliance, audits and health and safety.

Skills

Customer service

Reception experience

Administrative tasks

Microsoft Office

Communication skills

Organisational skills

Attention to detail

Teamwork

Education

GCSE or equivalent

Tools

Microsoft Office

Job description

Receptionist / Administrator

Bupa Health Centre, Guildford, GU1 4HD

Permanent

Full Time – 40 hours per week

Monday to Friday (plus potential occasional Saturdays)

Flexible rolling shifts (to be confirmed) – 7am to 3.30pm or 9am to 5.30pm

£27,900 per annum plus fantastic benefits

We make health happen

At Bupa, our purpose is simple, helping people live longer, healthier, happier lives and making a better world.

As a Receptionist / Administrator within our Health Clinics team, you’ll play a vital role in creating a positive experience for every customer who visits our centre. You’ll be the welcoming face of Bupa, ensuring reception and administrative activities run smoothly while supporting our clinical teams to deliver an exceptional healthcare service.

This is a varied and rewarding role where you’ll manage customer enquiries, coordinate appointments, maintain accurate records, and support the end-to-end customer journey. You’ll be part of a collaborative team dedicated to providing outstanding service and making health happen for our customers every day.

You’ll help us make health happen by:

• Greeting and welcoming customers, ensuring a professional and friendly experience from arrival through to departure.
• Managing incoming telephone calls, emails and customer enquiries efficiently and professionally.
• Supporting the administration of appointments, bookings, amendments and cancellations across clinic systems.
• Preparing customer documentation and ensuring records are accurate and up to date.
• Processing customer payments, invoices, credit notes and other financial administration tasks.
• Managing customer reports, results, correspondence and associated follow-up activities within agreed timescales.
• Maintaining clean, safe and welcoming reception and waiting areas.
• Working closely with clinical colleagues to support the customer journey and ensure excellent service delivery.
• Supporting quality standards, compliance requirements, audits and health and safety procedures across the centre.

Key Skills / Qualifications needed for this role:

• Previous experience in a customer service, reception or administrative role.
• Strong communication and interpersonal skills with the ability to build rapport with customers and colleagues.
• Excellent organisational skills and the ability to prioritise tasks effectively in a busy environment.
• Good IT skills, including experience using Microsoft Office applications.
• High levels of accuracy and attention to detail.
• Ability to work both independently and as part of a team.
• GCSE level education or equivalent.
• Knowledge of medical terminology would be advantageous but is not essential.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.

Joining Bupa in this role, you’ll receive:

• 25 days holiday, increasing through length of service, with the option to buy and sell leave.
• Bupa health insurance as a benefit in kind.
• Enhanced pension plan and life insurance.
• Access to a range of health and wellbeing initiatives and benefits.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus.

Our people are all driven by the same purpose: helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to "Be You at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you’re treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.

If you have any queries on the position, please feel free to reach out to for more information.

Time Type:

Full time

Job Area:

Administration

Locations:

Clinics - Guildford