On-site 1st Line IT Support – London HQ

Wanstor

Greater London

On-site

GBP 26,000 - 36,000

Full time

2 days ago

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Job summary

Wanstor in London is seeking a hands-on 1st Line IT Support professional to be the friendly face of our client’s IT services at their London HQ in The Shard. You’ll cover laptops, Microsoft 365, meeting rooms and day-to-day user support onsite and remotely across UK and European offices.

You’ll combine solid technical fundamentals with great customer service, respond quickly to urgent issues, own tickets from start to resolution, and help improve the service by spotting recurring problems and

Qualifications

Experience in a 1st Line, Service Desk, Desktop Support or IT Support role.
Confidence supporting people face-to-face and remotely.
Experience with Windows and Microsoft 365 environments.
Understanding of Active Directory and/or Entra ID.
Experience logging, managing and owning tickets through a service desk system.

Responsibilities

Be the first point of contact for IT support, face-to-face and remote.
Troubleshoot and resolve 1st Line hardware, software, access and connectivity issues.
Support laptops, desktops, mobile devices, printers and peripherals.
Support Microsoft 365, Windows and common business apps.
Own tickets from initial contact to resolution or escalation.
Build, configure and prepare devices for new starters.
Provide remote support to colleagues across offices.
Identify recurring problems and suggest service improvements.