Onsite 1st Line IT Support & Service Desk – London

Wanstor Limited; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave

Lunch & learn sessions

Paid personal development days

Volunteer days

Team social events

Job summary

Wanstor Limited in London is seeking a Service Desk Analyst (1st line) to join an onsite team at our client's London HQ in The Shard. You will be the friendly face delivering hands-on IT support for laptops, Microsoft 365, and meeting room tech, with remote support across UK and Europe.

You'll be the first point of contact, owning tickets from start to resolution, and you'll work closely with colleagues across the business to keep users productive.

Qualifications

• Experience in a 1st Line or Service Desk role.
• Experience with Windows and Microsoft 365.
• Understanding of Active Directory and/or Entra ID.
• Experience logging and owning tickets in a service desk.
• Strong communication and customer-focused approach.

Responsibilities

• Be first point of contact for IT support, face-to-face and remote.
• Troubleshoot and resolve 1st Line hardware, software, access and connectivity issues.
• Support laptops, desktops, mobile devices, printers and peripherals.
• Support Microsoft 365, Windows and common business apps.
• Own tickets from initial contact through to resolution or escalation.
• Build, configure and prepare laptops for new starters.
• Provide remote support to colleagues across offices.

Skills

Face-to-face support

Troubleshooting

Windows & MS 365

Active Directory / Entra ID

Ticketing systems

Communication skills

Time management

Job description

Wanstor Limited in London is seeking a Service Desk Analyst (1st line) to join an onsite team at our client's London HQ in The Shard. You will be the friendly face delivering hands-on IT support for laptops, Microsoft 365, and meeting room tech, with remote support across UK and Europe.

You'll be the first point of contact, owning tickets from start to resolution, and you'll work closely with colleagues across the business to keep users productive.