IT Support Engineer

Wanstor; Gloucester; On-site; GBP 30,000 - 42,000; Full time

Job summary

Wanstor in the Cotswolds is hiring an IT Support Engineer to deliver on-site and remote support for a prestigious client base. You will own incidents from start to resolution and strive for best-in-class service while collaborating with the wider team.

Key tasks include maintaining Microsoft 365 environments, configuring Exchange Online, managing AD/Entra ID, and supporting endpoints. You will work in a fast-paced, high-exposure environment with opportunities to learn and progress.

Qualifications

• Experience in a 1st or 2nd line IT support role.
• Solid troubleshooting skills across Windows environments and Microsoft 365.
• Experience with Exchange Online, mail flow, Active Directory & Entra ID and Intune/Autopilot/MDM.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Experience supporting endpoints (Windows 10/11) and user environments.
• Exposure to backup technologies and restore processes.
• Familiarity with virtual environments (e.g. VMware or Hyper-V).
• Understanding of ITIL principles (incident, change, problem management).
• Awareness of security best practices.

Responsibilities

• Act as a key escalation point for all IT related issues
• Own incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout
• Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management
• Troubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments
• Manage users, devices and policies across Active Directory and Entra ID
• Deploy and support end-user devices using Intune, Autopilot and MDM solutions
• Diagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching)
• Monitor and maintain customer environments, including backups and infrastructure health
• Carry out restores and support disaster recovery scenarios when required
• Contribute to customer projects such as migrations, upgrades and new site setups
• Produce clear documentation for fixes, changes and deployments

Job description

3 days on site in Moreton-on-Marsh, GL56.

Wanstor is a multi SDI award winning, future proofed IT managed service provider. Join our dynamic team as a IT Support Engineer providing a blend of onsite and remote support to our prestigious client based in the scenic Cotswolds countryside.

In this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress.

What You'll Do

• Act as a key escalation point for all IT related issues
• Own incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout
• Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management
• Troubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments
• Manage users, devices and policies across Active Directory and Entra ID
• Deploy and support end-user devices using Intune, Autopilot and MDM solutions
• Diagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching)
• Monitor and maintain customer environments, including backups and infrastructure health
• Carry out restores and support disaster recovery scenarios when required
• Contribute to customer projects such as migrations, upgrades and new site setups
• Produce clear documentation for fixes, changes and deployments

Experience Required

• Experience in a 1st or 2nd line IT support role
• Solid troubleshooting skills across Windows environments and Microsoft 365
• Experience with: Exchange Online / mail flow, Active Directory & Entra ID and Intune / Autopilot / MDM
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Experience supporting endpoints (Windows 10/11) and user environments
• Exposure to backup technologies and restore processes
• Familiarity with virtual environments (e.g. VMware or Hyper-V)
• Understanding of ITIL principles (incident, change, problem management)
• Awareness of security best practices (e.g. Cyber Essentials)