On-Campus Information Centre Coordinator (Part-Time)

Kingston Business School; Stafford; On-site; GBP 31,000 - 37,000; Part time

Job summary

Kingston Business School seeks an Information Centre Coordinator to supervise day-to-day services, manage staff workloads and respond to student enquiries with empathy across multiple channels. You will refer complex issues to the appropriate teams and help students access generalist advice and wellbeing resources.

The role includes supervising library spaces and evenings/weekends as required. This on-campus, flexible post requires knowledge of Information Centre and Library services, IT

Qualifications

• Ability to proactively supervise Information Centre services and staff.
• Strong customer service mindset with empathy and responsiveness.
• Effective communication across diverse audiences and channels.
• IT literate with ability to develop end-user expertise.
• Understanding of mental health first aid and student support.

Responsibilities

• Provide day-to-day supervision of Information Centre services and staff workloads.
• Handle student enquiries via help desks, phone and enquiry systems.
• Refer complex queries to second-line specialist services when needed.
• Support students with generalist advice and wellbeing navigation.
• Oversee library spaces including opening/closing and behaviour management.

Skills

Customer service

Team supervision

Communication

IT literacy

Mental health first aid

Tools

Enquiry management system

Telephone systems

Job description

Kingston Business School seeks an Information Centre Coordinator to supervise day-to-day services, manage staff workloads and respond to student enquiries with empathy across multiple channels. You will refer complex issues to the appropriate teams and help students access generalist advice and wellbeing resources.

The role includes supervising library spaces and evenings/weekends as required. This on-campus, flexible post requires knowledge of Information Centre and Library services, IT