Senior Student Casework Advisor

Kingston University; Royal Borough of Kingston upon Thames; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

35 days annual leave

Employee Assistance Programme

Discounts on Perks a Work

Course fee waiver scheme and discounts

LinkedIn Learning access

Season ticket loans

Job summary

Kingston University is seeking a dedicated administrator to join the Academic Services Directorate. The role involves managing an active caseload across student casework, including mitigating circumstances, misconduct and student complaints, and providing expert advice to staff and students.

You may also be involved in designing and delivering training and guidance materials, preparing annual reports, contributing to policy research and participating in pan-university enhancement projects and

Qualifications

• Strong foundation in student administration in higher education.
• Experience supporting and advising on student casework such as mitigating circumstances, misconduct and student complaints.

Responsibilities

• Maintain an active caseload relating to student casework (mitigating circumstances, academic and non-academic misconduct, student complaints).
• Provide expert advice and guidance to academic and professional staff and to students.
• Design and deliver training and guidance materials, prepare annual reports, support policy research and participate in university enhancement projects.

Job description

Kingston University is seeking a dedicated administrator to join the Academic Services Directorate. The role involves managing an active caseload across student casework, including mitigating circumstances, misconduct and student complaints, and providing expert advice to staff and students.

You may also be involved in designing and delivering training and guidance materials, preparing annual reports, contributing to policy research and participating in pan-university enhancement projects and