On-Call Luton Airport Passenger Support Agent

Flighthelp; Luton; On-site; GBP 47,000 - 68,000; Full time

Benefits offered by this job

Flexible schedule

Expense reimbursement

Performance bonuses

Job summary

FlightHelp is seeking freelance Passenger Support / Flyer Distributors to assist at Luton Airport on an on-call basis. The role involves sharing information, offering passenger support, and representing FlightHelp professionally during flight disruptions.

compensated at €50 per assignment (about 1 hour), with full expense reimbursement and potential performance bonuses. Must reside in or near Luton and speak English; additional languages are a strong advantage.

Qualifications

• English is mandatory for all passenger interactions.
• Additional languages are a strong advantage for serving diverse passengers.
• Reliable, punctual and comfortable dealing with the public in a professional manner.

Responsibilities

• When a significant flight disruption occurs, our operations team will contact you with all the details.
• Respond on Short Notice: Travel to the Luton Airport arrivals area when notified.
• Inform Passengers: Distribute informational flyers and explain how FlightHelp can assist them.
• Be a reassuring presence: communicate with passengers in a friendly, calm, and professional manner.

Skills

Reliability

Punctuality

Public interaction

Job description

FlightHelp is seeking freelance Passenger Support / Flyer Distributors to assist at Luton Airport on an on-call basis. The role involves sharing information, offering passenger support, and representing FlightHelp professionally during flight disruptions.

compensated at €50 per assignment (about 1 hour), with full expense reimbursement and potential performance bonuses. Must reside in or near Luton and speak English; additional languages are a strong advantage.