Airport Passenger Support (Freelance)

FlightHelp; Manchester; On-site; GBP 47,000 - 68,000; Full time

Benefits offered by this job

Flexible schedule

Expense reimbursement

Performance bonuses

On-site work at Manchester Airport

Job summary

FlightHelp is seeking freelance Passenger Support agents for on-call work at Manchester Airport. The role centers on information sharing, passenger support, and representing the company professionally during disruptions.

You will travel to arrivals when notified, distribute flyers, and explain how FlightHelp can assist. English is mandatory; additional languages are a plus. No security clearance is required. Residence in Manchester area preferred.

Qualifications

• Freelance passenger support role for on-call events at Manchester Airport (non-sales).
• English required; additional languages are a strong advantage.
• Residence in or near Manchester is preferred.

Responsibilities

• Respond to disruption events by traveling to Manchester Airport arrivals area when notified.
• Distribute informational flyers to passengers and explain FlightHelp services.
• Inform passengers in a calm, professional manner and provide reassurance.
• Interact with the public in a friendly, courteous way.

Skills

Reliability

Punctuality

Public interaction

Job description

Join Our On-Call Team at Manchester Airport:

Help Passengers Claim Their Rights!

At FlightHelp, we support airline passengers in claiming compensation for delayed or canceled flights. To date, we have assisted hundreds of thousands of travelers navigate stressful travel disruptions.

We are currently expanding our network and looking for Freelance Passenger Support / Flyer Distributors (m/f/d) on an on-call basis at Manchester Airport.

This is a non-sales role focused purely on information sharing, passenger support, and professional representation.

Your Role & Responsibilities:

• When a significant flight disruption occurs (e.g., delays exceeding 3 hours), our operations team will contact you with all the details.
• Respond on Short Notice: Travel to the Manchester Airport arrivals area when notified.
• Inform Passengers: Distribute informational flyers to passengers of the affected flight and explain how FlightHelp can assist them.
• Be a Reassuring Presence: Communicate with passengers in a friendly, calm, and professional manner.
• (Note: No airport security clearance is required for this role).

What We Offer

High Flexibility:

• A completely flexible schedule based on flight disruption events. Work only when incidents occur and you are available.

Great Compensation:

• €50 per assignment (each assignment lasts approximately 1 hour).

Full Expense Reimbursement:

• Additional costs such as fuel, parking fees, or public transportation tickets are fully covered.

Performance Bonuses:

• Opportunity for additional performance-based bonuses and long-term collaboration with increased responsibilities.

Location:

• Residence in Manchester or the surrounding area.

Languages:

• English mandatory and additional languages are a strong advantage.

Skills:

• Reliable, punctual, and comfortable interacting with the public in a professional manner.

Interested in joining us?