On-Call IT Desktop Support Technician (Freelance)

Sky Systems, Inc. (SkySys); England; Hybrid; GBP 25,562 - 40,899; Part time

Job summary

A leading IT services company is seeking an IT Desktop Support Technician for a freelance, on-call, and on-demand position. This role involves troubleshooting and supporting hardware, software, and network systems without guaranteed hours, requiring a commitment to respond as business needs arise. Candidates should have at least three years of hands-on experience in IT support, strong customer service skills, and appropriate technical qualifications, including an Associate Degree in Electronics or CompTIA A+ certification.

Qualifications

• Minimum 3 years of strong hands-on experience providing IT infrastructure field support.
• Ability to lift and move IT equipment up to 50 lbs.
• Experience in repeat call analysis and problem management.

Responsibilities

• Provide IT infrastructure field support including troubleshooting hardware and software issues.
• Install, troubleshoot, and repair desktops, laptops, and printers.
• Manage deadlines and take ownership of tasks.

Skills

Troubleshooting hardware, software, and operating system issues

Desktop application support

Understanding of LAN and WAN

Smart Hands support

Windows OS administration

TCP/IP networking knowledge

Customer service skills

Communication skills

Education

Associate Degree in Electronics

CompTIA A+ certification

Job description

A leading IT services company is seeking an IT Desktop Support Technician for a freelance, on-call, and on-demand position. This role involves troubleshooting and supporting hardware, software, and network systems without guaranteed hours, requiring a commitment to respond as business needs arise. Candidates should have at least three years of hands-on experience in IT support, strong customer service skills, and appropriate technical qualifications, including an Associate Degree in Electronics or CompTIA A+ certification.