Care Coordinator

Homeinsteadcare; Shrewsbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training and ongoing support

Flexible holiday scheduling

24/7 Employee Assistance Programme

Friendly local management support

Job summary

Home Instead in Shrewsbury is seeking an organised, resilient Scheduler to join our local team and coordinate care schedules. The role focuses on efficient, responsive scheduling for clients and Care Professionals, with a priority on continuity of care and strong relationships.

The position offers full training, ongoing support, and a clear progression path within the company. Flexible holidays, DBS check, and supportive local management are provided.

Qualifications

• Experience in a scheduling or coordination role (home care, health, logistics or similar).
• Confident IT skills, including Microsoft Office and CRM systems.
• Excellent communication skills with a calm, positive and resilient approach.
• Strong organisational and prioritisation skills with great attention to detail.
• Ability to work independently, think logically and meet deadlines.
• A collaborative team player who builds rapport quickly and professionally.
• An understanding of the geography of Shrewsbury, Oswestry and Wem is essential.

Responsibilities

• Build and manage effective weekly schedules, factoring in travel time, holidays, training and last-minute changes.
• Respond calmly and accurately to schedule adjustments, working closely with the wider team.
• Match Care Professionals to new clients and arrange introductions alongside the client services team.
• Promote continuity of care by scheduling the same Care Professionals at consistent times wherever possible.
• Develop strong, professional relationships with clients and Care Professionals.
• Maintain accurate records on the electronic scheduling system.
• Work with recruitment and care teams to ensure care packages are resourced in a timely and sustainable way.

Skills

Scheduling

Time management

Communication

Independent worker

Teamwork

Organizational skills

Tools

CRM systems

Microsoft Office

Job description

We are looking for an organised, resilient and people-focused Scheduler to join our local team.

This role is available due to the current post holder progressing within the company, reflecting our strong commitment to internal development.

This is a key coordination role, ensuring care schedules are efficient, responsive and centred around the needs of both clients and Care Professionals.

You will:

• Build and manage effective weekly schedules, factoring in travel time, holidays, training and last-minute changes.
• Respond calmly and accurately to schedule adjustments, working closely with the wider team.
• Match Care Professionals to new clients and arrange introductions alongside the client services team.
• Promote continuity of care by scheduling the same Care Professionals at consistent times wherever possible.
• Develop strong, professional relationships with clients and Care Professionals.
• Maintain accurate records on the electronic scheduling system.
• Work with recruitment and care teams to ensure care packages are resourced in a timely and sustainable way.

Experience in a scheduling or coordination role (home care, health, logistics or similar).

Confident IT skills, including Microsoft Office and CRM systems.

Excellent communication skills with a calm, positive and resilient approach.

Strong organisational and prioritisation skills with great attention to detail.

Ability to work independently, think logically and meet deadlines.

A collaborative team player who builds rapport quickly and professionally.

An understanding of the geography of Shrewsbury, Oswestry and Wem is essential.

Salary: £25,000 per annum, increasing following a successful probationary period.

Full training and ongoing support provided.

Flexible holiday scheduling

24/7 Employee Assistance Programme

Friendly, responsive local management support

Subject to an enhanced DBS check.

Home Instead is committed to safeguarding adults and promoting equality, diversity and inclusion.