On-Board Train Host — Customer Service & Sales (Full-Time)

SSP; Nottingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discount app

Award-winning training and development

Health & wellbeing support

Referral rewards £400

Holiday allowance 28 days incl. BH

Job summary

Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry, invites applications for an On Board Host role on East Midlands Train at Nottingham. This full-time position offers 40 hours per week with a pay rate of £13.45 per hour, plus training and development opportunities.

You will deliver trolley service, manage stock and transactions, support customers on board, and help ensure a smooth journey for passengers while meeting sales targets and safety

Qualifications

• Strong customer service skills.
• Willingness to travel on trains.
• Full-time availability (40 hours/week).

Responsibilities

• Provide 'at seat trolley service' on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.

Skills

Customer service

Sales targets

Stock management

Cash handling

Safety & hygiene

Job description

Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry, invites applications for an On Board Host role on East Midlands Train at Nottingham. This full-time position offers 40 hours per week with a pay rate of £13.45 per hour, plus training and development opportunities.

You will deliver trolley service, manage stock and transactions, support customers on board, and help ensure a smooth journey for passengers while meeting sales targets and safety