On Board Host

SSP; Manchester; On-site; GBP 27,000; Full time

Job summary

Join a leading company as an On-Board Host for TransPennine Express at Manchester Station. This full-time role offers a competitive pay rate of £13.20 per hour plus commission. You'll provide excellent customer service while managing stock and transactions on trains. Enjoy numerous benefits including employee discounts, training opportunities, and a supportive work culture. Apply now to start your journey!

Benefits

Employee Discounts

Health and Wellbeing Support

Internal Growth Opportunities

Financial Support

Holiday Allowance

Travel and Leisure Pass

Qualifications

• At least 2 years of customer-facing experience in Retail, Leisure, & Hospitality.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Travel on assigned trains, assist passengers, achieve sales targets.
• Account for stock and transactions accurately.

Skills

Customer Service

Job description

On-Board Host for TransPennine Express (TPE) at Manchester Station

Pay Rate: £13.20 per hour plus commission.

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

Applicants must be 18 years of age or over due to certain responsibilities and shift requirements.

We are a premier provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK. We are committed to delivering a First-Class service.

Ideally, candidates will have at least 2 years of customer-facing experience within the Retail, Leisure, & Hospitality Industry. Full training will be provided.

As an On Board Host, you'll:

• Provide 'at seat trolley service' on TPE trains, ensuring excellent customer service, managing stock, and handling transactions.
• Travel on assigned trains, assist passengers, achieve sales targets, and meet contractual goals.
• Account for stock and transactions accurately, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties, engage with passengers, provide information, and address various needs, including details on services, ticketing, platforms, and disruptions.
• You can claim up to 50 rover tickets for TPE network rail for family & friends.

Why join us as an On Board Host?

At Rail Gourmet, we offer not just jobs but dynamic career opportunities with numerous benefits including:

• Employee Discounts: Up to 50% off on various SSP brands like M&S, Burger King, Starbucks, and Upper Crust across the UK.
• Up to 75% discount during work hours on SSP brands.
• Friends and Family App: 20% discount across our catering units (T&C apply).
• Learn while you Earn: Access to training, apprenticeships, and development programs.
• Internal Growth Opportunities: 70% of our managers are promoted internally.
• Help@Hand App: Offers shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
• Health and Wellbeing Support: Includes Retail Trust support, flexible working, and family-friendly leave.
• Culture: We support diverse backgrounds with networks for LGBTQ+, Women, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work, competitive pay, and up to £5000 loans via salary deduction.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Vouchers, and more.
• Travel and Leisure Pass: After probation, duty and leisure passes for TPE.

Feeling you belong at Rail Gourmet? Apply now and start your journey as an On Board Host.

Rail Gourmet is an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.