On Board Host - Manchester

SSP; Greater Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a premier provider of catering and onboard services as an On Board Host at Manchester Station. This role offers dynamic career opportunities with full training provided. You'll be responsible for delivering outstanding customer service while managing stock and transactions on TPE trains. Enjoy a range of benefits, including employee discounts, health support, and internal growth opportunities. If you're passionate about delivering first-class service and looking for a rewarding career, this is the perfect opportunity for you!

Benefits

Employee Discounts

75% Discount during Work Hours

20% Friends and Family Discount

Award-winning Training Access

Internal Growth Opportunities

Health and Wellbeing Support

Financial Support

Holiday Allowance

Referral Rewards

Travel and Leisure Pass

Qualifications

• At least 2 years of experience in a customer-facing role.
• Ability to manage stock and handle transactions.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Assist passengers and achieve sales targets independently.
• Engage with passengers, providing information and support.

Skills

Customer Service

Sales Target Achievement

Stock Management

Hygiene Standards

Education

Experience in Retail, Leisure & Hospitality

Job description

On Board Host - Manchester

On-Board Host for TransPennine Express (TPE) at Manchester Station.

Pay Rate: 13.20 per hour plus commission.

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

Applicants must be 18 years of age or over due to responsibilities within the role, including working certain shifts and tasks.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service consistently.

Ideally, you will have: At least 2 years of experience in a customer-facing role within the Retail, Leisure & Hospitality Industry.

Full training will be provided.

As an On Board Host, you'll:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties, engaging with passengers, providing information, and addressing diverse needs, including details on services, ticketing, platforms, and disruptions.
• You can claim up to 50 rover tickets for TPE network rail for family & friends.

Why join us as an On Board Host?

At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities with a range of benefits:

• Employee Discounts: Up to 50% off on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
• During work hours: Up to 75% discount on SSP brands.
• Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships, and development programs.
• Internal Growth Opportunities: Build your career with us! 70% of our managers are promoted internally.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds and support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to 5000 Loans repaid through salary.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro-rata, inclusive of Bank Holidays.
• Rewards & Recognition: RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and leisure pass for TPE after probation.

Feeling like you belong at Rail Gourmet? Apply now and start your journey as an On Board Host.

Rail Gourmet is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.